FAQ – prohorsenz

All Saddles are shipped with a FREE Girth

90 Day Return Policy FREE Shipping over $250

FAQs

Ordering

Can I cancel my order?

The quickest way to cancel your order is to email sales@prohorse.com.au. Please note we can only cancel the order if the product is yet to leave our warehouse. Once it has left, you will have to return it to us for a refund.

Do you have a physical store?

No, we only sell through our online store prohorse.co.nz. Our warehouse does not allow pickups.

Why did my order in two parcels?

Depending on stock levels, we may ship products from different warehouse locations.

What Payment Options do you offer?

AMEX, Visa, Mastercard, Google Pay and Paypal.

Shipping

How much is Shipping?

We offer Free shipping for NZ orders over $250.

What countries do you ship to?

We ship to worldwide! Shipping costs will apply at checkout. We offer free shipping for international orders over $500.

How long will it take to receive my order?

Standard shipping takes 5-10 Business Days

Returns and Refunds

What is your return policy?

All products can be returned for a full refund or exchange provided that:

- 90 days after receiving your order

- The product is in its original condition

- It was not a final sale item.

How do I return a product?

Start the return process here.

How long will it take to receive my refund?

Your refund or exchange will be processed within 48 hours after we receive it back in our warehouse. Please note it can take up to 5 days for the funds to hit your account.

Free Shipping
On Orders Over $250
Easy Returns
90 Days Return Policy
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